PwC NewLaw
Legal Transformation & Managed Services
Legal departments are facing challenges from rising regulatory demands, complex projects, and rapid technological change. We’re here to help you navigate these complexities by refining processes and integrating AI and digital tools – empowering you to make informed decisions, drive change effectively and enhance your organisation’s legal capabilities over time.
Technology-enabled legal services
We customise AI solutions to fit your legal function’s needs
Extensive industry knowledge
We understand legal functions and the complexity they manage
4,000+ specialists
We unite knowledge from across our global PwC network
Reimagining your legal function
The expectations for legal functions are rising, yet resources rarely keep pace. With increasing competition, regulatory demands and cost pressures, a fresh approach is needed: the legal function should operate like a business and be scalable to deliver optimal value.
We assist you in refining, automating and outsourcing processes in a structured and effective manner. By establishing the right data and technology foundations, we enable AI and digital solutions to deliver tangible results.
Our flexible ‘Managed Services’ models help you focus resources where they matter most, enhance transparency, and ensure capacity meets demand. Together, we build a legal function that is strategically positioned to support business growth.
Legal transformation that creates value
Together, we identify where the greatest opportunities lie to improve efficiency and unlock value. We assess which activities are strategically vital and which processes can be automated, standardised or outsourced. From there, we help build the foundation for a more efficient legal function, with clear governance, defined roles and measurable KPIs within a resilient operating model.
Technology is an enabler – but only when applied with a clear purpose. It can help free up capacity, streamline processes and improve visibility across the legal function, from contract management and self-service portals to AI-assisted document review and real-time dashboards. As your needs evolve, our flexible ‘Managed Services’ models ensure you have the right level of support to scale effectively while maintaining quality.
The result is a legal function that not only manages cost effectively, but also supports growth and acts as a strategic partner to the business.
Implement AI – securely, responsibly and in compliance
AI creates new opportunities for the legal function, but implementing it also raises important requirements around security, confidentiality and compliance with regulations like the AI Act and GDPR. We help you implement AI in a way that is secure, compliant and tailored to your business – so you can realise the benefits while maintaining trust and control.
How we can help you
Strategy and process advisory
Successful legal transformation starts with clear roles, defined responsibilities and a shared direction. We combine deep expertise in organisational development and change management with a strong understanding of legal work, operating models, and processes.
We start with your business strategy and priorities, and from there define a clear vision for the legal function. We identify the areas with the greatest potential to create business value and translate them into a concrete action plan with clear milestones – so you always know the next step.
Examples of specific tasks we can help you with:
- Maturity level analysis and roadmap design
- Legal strategy and business alignment, including target operating model design
- Process design, optimisation and benchmarking
- Legal spend management
- Legal sourcing and outside counsel management
- KPIs (definition and dashboard)
- Governance (roles and responsibilities, controls and structures)
Legal tech and AI that create real value
We bring deep expertise in the latest legal tech solutions and know how to integrate them effectively into legal functions. We support you throughout the journey – from defining the technology roadmap to vendor selection and implementation – so the technology delivers tangible value from day one.
Examples include matter management/case management, Contract Lifecycle Management (CLM), AI-driven contract analysis, AI assistants such as Harvey, Legal Front Door portals, and tailored low-code applications and system integrations. We also help ensure that new solutions integrate seamlessly with your existing systems.
Examples of specific tasks we can help you with:
- Legal tech implementation strategy and roadmap, including software and vendor selection
- Data-driven legal analysis
- Low-code platforms and self-service solutions, including legal self-service tools and process applications built on Microsoft Power Platform – such as Legal Front Door, NDA self-service, and automated reporting
- Microsoft solutions for legal departments
- AI applications and governance, including Harvey and Microsoft Copilot, supported by governance models, data foundations and guidelines for responsible use
- Technology support from subject matter experts
Reduce pressure on your legal function – without losing oversight
We reduce pressure on your legal function by taking on selected tasks – on an ongoing basis or for specific projects. As an Alternative Legal Service Provider (ALSP), we combine legal expertise, project management, and digital solutions in an integrated delivery model. Through process automation and intelligent tools, we improve efficiency, support quality, and help reduce costs.
The ALSP model gives you the flexibility to scale capacity up or down as needed, without compromising professional standards. You retain control through transparent budgeting and scalable service models.
Examples of specific tasks we can help you with:
- Contract management and drafting
- Outsourcing and shared services strategy
- Operational management of standardised legal processes
- Process automation solutions
- Entity management
- Legal project management
- Mass claims
Stay on top of regulatory requirements – even when they change
We work with you to assess the current setup of your legal function, identify risks, and build a clear, scalable model for the ongoing monitoring and management of regulatory change.
Examples of specific tasks we can help you with:
- Regulatory scanning/monitoring
- Monitoring of digital regulation
- GDPR and data protection compliance
- Design and implementation of compliance programmes
- Regulatory risk assessment
- Compliance reporting and documentation
- Development of policies and procedures
- Training and awareness programmes
- Change management
Why work with PwC?
Flexibility
We adapt to the needs of your legal function. Whether you need support with a one-off task or a larger project, we are your trusted partner in everyday operations and help you with everything from urgent challenges to long-term initiatives.
Innovation and transformation
We help you navigate a rapidly evolving technology landscape and identify the solutions best suited to your legal function needs. From process optimisation and automation to AI, we support change from strategy to implementation.
More than law
At PwC, we combine legal expertise with technology, business insight, and strategic advice. We draw on specialists from across the firm – from technology and data to strategy and business development – as well as the strength of PwC’s global network.
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